Terms of sale: Calm your anxiety spiral

Last updated: 10 November 2026

1. Who we are

These terms apply when you buy the online course "Calm your anxiety spiral" from Claire Ashby, a sole trader trading as Sunflower Empowerment, of 6 York Road, Queensville, Stafford, ST17 4PE.

Email: claire@sunflowerempowerment.com · Phone: 07921 252870

2. What you are buying

"Calm your anxiety spiral" is a five-module online educational course. It includes:

five video modules, the fifth being a therapeutic meditation;
printable homework worksheets for Modules 1 to 4;
the meditation as a downloadable MP3;
an introduction section and a "Keep going" section.

The course is delivered through Systeme.io at course.sunflowerempowerment.com. You need an internet connection, a device that can play video, and access to a printer for the worksheets.

The course is educational. It is not therapy and does not replace support from a GP, counsellor or mental health service. See section 9.

3. Price and payment

The price is £23, a single payment, shown at checkout. I am not VAT registered, so no VAT is charged. Payment is taken by card through Stripe, or by PayPal, when you place your order.

4. Delivery and access

After payment you will receive an email with your login. The "Start here" section and Module 1 open straight away. Modules 2 to 5 open at seven-day intervals from the day you joined, and you will get an email each time.

You will have access for as long as the course is offered. Your login is for your own personal use. Please do not share it or copy, resell or distribute the course materials.

5. Your right to cancel, and immediate access

Usually you have 14 days to cancel an online purchase. For digital content, the law allows that right to end once access begins, if you ask for immediate access and acknowledge that you lose the right to cancel.

At checkout you are asked to tick this box:

"I ask for immediate access to the course and understand that once access starts I lose my 14-day right to cancel under the Consumer Contracts Regulations 2013."

Because access starts as soon as payment is taken, the 14-day right to cancel does not apply once you have ticked that box and your access has begun. If your access has not started for any reason, you may still cancel within 14 days using the form in section 10.

This does not affect your legal rights if the course is faulty or not as described (section 6).

6. If something is wrong

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If anything in the course does not work as described, email me and I will put it right or refund you. See my refund policy at sunflowerempowerment.com/refund-policy/.

7. Changes to the course

I may update the course content to improve it. I will not remove the core content you paid for during your access period.

8. Complaints

If you are unhappy with anything, please email claire@sunflowerempowerment.com and I will reply within 7 days. If your complaint relates to my professional practice, you can also contact the National Counselling and Psychotherapy Society (ncps.com/complaints).

9. Disclaimer

This is an educational course created from my professional experience. It is not therapy and does not replace support from a GP, counsellor or mental health service. If you are in crisis, call 999, NHS 111, or Samaritans on 116 123 (free, 24 hours).

The course does not offer a diagnosis or a cure. Results vary from person to person. If you have a mental or physical health condition, or are taking medication, please speak to your GP before starting the exercises or meditation. Please do not listen to the meditation while driving or operating machinery. If you have epilepsy, a history of psychosis, bipolar or schizophrenia, speak to your GP before using it.

10. Model cancellation form

(Complete and return this form only if you wish to cancel the contract and your access has not yet started.)

To: Claire Ashby, Sunflower Empowerment, 6 York Road, Queensville, Stafford, ST17 4PE, claire@sunflowerempowerment.com

I hereby give notice that I cancel my contract for the supply of the following digital content: Calm your anxiety spiral online course.

Ordered on: ____________

Name: ____________

Address: ____________

Signature (only if this form is sent on paper): ____________

Date: ____________

11. Law

These terms are governed by the law of England and Wales.